Terms and Conditions
Welcome to Sage and Paige (the website) which is owned and operated by Sage and Paige Collective Pty Ltd (A.B.N 16 637 196 975) (we, us, our, or Sage and Paige). Sage and Paige is governed by the laws of New South Wales, Australia. Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
When a Customer (you) shop with us or access our services and our websites, these terms apply. They’re important for both you and us as they set out what we expect from each other, and they also give you helpful information. Of course, if you need anything else, get in touch with us – we always love to hear from you!
Sage and Paige reserves the rights to amend the Terms and Conditions of use at any time, so please remember to check again before you shop, as the latest set will apply. As a Customer, you agree to be bound by such changes and modifications, revisions made from us from time to time.
These terms were last updated 1 June 2023.
We are not responsible for any delays or interruptions to the website (www.sageandpaige.com). We will use commercially reasonable efforts to minimise interruptions and delays. However, we cannot warrant the availability of the website at all times or any given time. We may without notice at any time discontinue the website in whole or in part. However, Sage and Paige Collective Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Orders and Payments
We only accept an order once the payment has been approved and we have debited the nominated payment card or payment account. You will receive an acknowledgement email confirming receipt of your order once your order is made successfully.
When placing an order, please make sure all details provided are complete and accurate. If we are given incorrect information (e.g. email, contact number, shipping address, etc) at the time of purchase, the Customer is responsible for any additional expense that occurs when involving third-parties in correcting the order. We are not liable for any errors made by a third-party courier company once the items are dispatched from our warehouse.
All orders are subject to availability and confirmation of the order price (in the acknowledgement email). Please be assured that we will get in touch with you if there is any issue with your order.
For fraud prevention, some orders may be subject to further investigation. We may contact the Customer to request for additional identification or information to verify the transaction. If the Customer refuses to respond with required information, Sage and Paige reserves the right to cancel the order without being liable for any loss or inconvenience the Customer may encounter as the result of the cancelled order.
The currency used for all transactions on www.sageandpaige.com is American Dollars (USD). This is applicable to all orders containing an American shipping or billing address. The order value for international orders are subject to exchange rate based on the payment methods you use.
Dispatch Orders and Shipping
Sage and Paige processes orders on business days, which are Monday to Friday excluding public holidays in New South Wales. Orders placed before 1pm Australia East Standard Time (AEST) on the day will be dispatched on the same business day. Orders placed after 1pm AEST will be dispatched on the next business day, subject to all ordered items being in stock. If any ordered item cannot be fulfilled, we will contact you via email and offer an alternative solution or a refund.
An email with a tracking number will be provided once your order is shipped out. We will keep you updated as much as we can so that you can track your parcel’s progress.
For more shipping information, please see our Shipping Policy.
Acceptance of Goods
On receiving the order, the Customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the Customer’s responsibility to notify Sage and Paige, as soon as possible. Please see our Return Policy for more information.
Returns and Refunds
Please refer to our Return Policy for any returns or refunds related information.
Sage and Paige reserves the right to refuse or cancel an order at any time giving fair reasons (e.g. technical errors, fraudulent activities, unavailability, etc). Sage and Paige will make all reasonable efforts to contact the Customer using the details provided with the order and all monies received will be refunded using the original payment method.
For orders placed using the "Buy Now Pay Later" payment method (including Afterpay, Klarna, Sezzle, and etc), in the event of a cancellation, a charge of 6% will be incurred. This charge reflects additional administrative and financial costs associated with this payment method. The remainder of the funds will be refunded to the customer using the original payment method.
Sage and Paige is not liable for compensation for any loss, expense or inconvenience you may face as the result of a cancelled order. As a customer, you agree to understand and accept these terms at the point of purchase.
Please ensure you review your order carefully before purchasing, particularly when using the "Buy Now Pay Later" payment method.
In the event that an item(s) is listed at an incorrect price or with incorrect information, Sage and Paige reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Sage and Paige will make all reasonable efforts to contact the Customer using the details provided and all received monies will be refunded using the original payment method.
Intellectual Property Right
Sage and Paige owns and has the permission to use the intellectual property rights in its Websites, Social Media and the contents (these include databases, titles, names, designs, illustrations, graphics, texts and images, etc).
No one is allowed to use any part of our Website or Social Media for commercial purposes unless you have our express permission.
Your use of the Websites does not grant you a licence or act as a right of use the Sage and Paige logo or any Sage and Paige brand or trade marks (or any marks which are colourably similar), whether registered or unregistered, without our express permission.
We will not hesitate to enforce our intellectual property rights against you, in the event that you do any of the above acts.
Social Media Policy
If you tag any images with any of our brand social media handles, you are voluntarily submitting the content and giving Sage and Paige the unrestricted right to use it in any capacity without limitation and compensation. Sage and Paige, in its complete discretion, reserves the right to remove posts it considers offensive, irrelevant, hurtful or spam.
Sales and Discounts
All sales products are available while stocks last. They are subject to change without notice. The most up-to-date prices will be listed on the website. All products marked Final Sale cannot be returned.
For spend and save deals, discounts are applied at checkout. The advertised discounts will only be applied to eligible items in your cart, but you may reach spend thresholds with items not eligible for the promotion.
Sales and Promotions are subject to modification or termination at any time without notice at our sole discretion.
The applicability and conditions of promotion codes are subject to each promotion event.
By using the Website, you agree to indemnify us and undertake to keep us indemnified against any Liability (including legal fees) arising out of:
- your breach of these Terms and Conditions; and
- any Claim that you have breached these Terms and Conditions.